Thread Art LLC
Effective Date: May 28, 2024
At Thread Art LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your hand-embroidered clothing, we offer a hassle-free returns and refunds policy. Please read the following guidelines carefully to ensure a smooth and fair process.
1. Eligibility
To be eligible for a return and refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The item must be returned within 30 days of the purchase date.
- Personalized or custom-made items are not eligible for return or refund unless they are defective or damaged.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at threadart@gmail.com within 30 days of receiving your order.
- Provide your order number and the reason for your return.
- Our customer support team will provide you with a return authorization and instructions on how to return the item.
3. Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return reaches us safely.
4. Inspection and Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that shipping costs are non-refundable.
5. Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at:
Email: threadart@gmail.com Address: Thread Art LLC, Yerevan, Armenia.
6. Fairness and Transparency
We strive to provide a fair and transparent refunds and returns policy that benefits both our customers and our business. If you have any feedback or suggestions on how we can improve our policy, we welcome your input.
Thank you for shopping with Thread Art LLC. We appreciate your business and look forward to serving you again in the future.